Shipping Policy
This document sets out the shipping policy that applies to customers that make a purchase at https://seafood.my. If you have any questions, please contact our customer service team at sales@seafood.my or you may reach us via WhatsApp for any urgent issue at https://wa.link/ws4dr2.
Shipping Options & Delivery Costs
We offer the following shipping options - you will be asked to select a shipping method at checkout.
Shipping Rates
We offer the following shipping options - you will be asked to select a shipping method at checkout.
| Delivery Zone | Size Classification | Weight | City-Fresh (Ambient) | City-Chilled (0°C to 5°C) | City-Frozen (-18°C to -10°C) |
|---|---|---|---|---|---|
| Interstate (Within Peninsular Malaysia) | S | Up to 5 kg | RM25.00 | RM35.00 | RM35.00 |
| M | Up to 10 kg | RM30.00 | RM40.00 | RM40.00 | |
| L | Up to 20 kg | RM35.00 | RM50.00 | RM50.00 | |
| East Malaysia | M | Up to 10 kg | RM160.00 | - | - |
| L | Up to 20 kg | - | RM200.00 | RM200.00 |
Service Delivery Timeline Guarantee
| Delivery Zone | City-Fresh (Ambient) | City-Chilled (0°C to 5°C) | City-Frozen (-18°C to -10°C) |
|---|---|---|---|
| Within Klang Valley | D+1 (Next Working Day) | D+1 (Next Working Day) | D+1 (Next Working Day) |
| Within Peninsular Malaysia (Interstate) | D+1 to D+2 (1-2 Working Days after Pickup Date) | D+2 to D+3 (1-2 Working Days after Pickup Date) | D+2 to D+3 (1-2 Working Days after Pickup Date) |
| Peninsular Malaysia to East Malaysia | D+3 (Within 3 Working Days after Pickup Date) | Subject to ocean liner schedule (Please check with our office for further details) | D+8 to D+10 (8-10 Working Days after Pickup Date) (Shipments are handled within Frozen temperature from pickup till delivery) |
Liability & Compensation Policy
We strive to ensure that all shipments arrive on time and in excellent condition. However, in the rare event of any issues, we offer compensation based on the following terms:
Compensation Types
| Compensation Type | Compensation Amount (City-Fresh, City-Chilled, City-Frozen) |
|---|---|
| Delay (Late by 1 Day from SDTG) | Max RM 100.00 per consignment OR value of consignment, whichever is lower shall apply |
| Delay (Late by 2 Days or more from SDTG) | Max RM 150.00 per consignment OR value of consignment, whichever is lower shall apply |
| Damage / Lost / Partial Lost | Max RM 200.00 per consignment OR value of consignment, whichever is lower shall apply |
Claim Compensation Criteria
To qualify for compensation, customers must meet the following criteria:
| Service Type | City-Fresh | City-Chilled & City-Frozen |
|---|---|---|
| Criteria 1 - Type of Item | Applicable to temperature-sensitive perishables, foodstuffs, pharmaceuticals, and other items with specific shelf life | Applicable to temperature-sensitive perishables, foodstuffs, pharmaceuticals, and other items with specific shelf life |
| Criteria 2 - Packing Requirements | Items to be adequately packed in Polyfoam Box or Insulated Box | Items to be adequately packed in Polyfoam Box, Insulated Box, or Corrugated Box |
| Criteria 3 - Internal Packings | 50% of icing filler from the content | Deep frosted content |
| Criteria 4 - Claim Submission Timeline | Report to be lodged latest within 3 hours from actual delivery time to support@seafood.my | Report to be lodged latest within 3 hours from actual delivery time to support@seafood.my |
| Criteria 5 - Shipping Documents | Invoice and packing list must be attached to the shipment | |
| Criteria 6 - Supporting | Late delivery after second day 9 pm | Temperature Logger Data shown from pickup to delivery |
Uncontrollable Factors
We reserve the right to reject claims due to uncontrollable factors, including but not limited to:
- Invalid delivery address or inaccessible delivery areas.
- Contact details errors or unavailability of consignee.
- Consignee refusal of shipment without valid reason.
- Force majeure events (natural disasters, pandemics, strikes, etc.) affecting the shipment.
Extended Liability Coverage
For customers requesting higher liability coverage, we offer extended coverage:
Extended Coverage: Add on 10% premium of invoice value in order to cover 100% of your parcel value.
Weight Calculation for Shipment Charges
All parcels are charged based on the greater value between volumetric weight and gross parcel weight. The volumetric weight is calculated as follows:
Note
We are not liable for any consequential losses above the stated compensation limits. Please ensure your items are properly packed to prevent damage during transit.