Storage &Handling:
. Refrigerate Upon Arrival:
Store between 0-4°C for maximum freshness to limit your roe's air exposure as much as possible, air fosters is the perfect environment for harmful bacteria to grow.

. Consume Within 5-7 Days:
Air fosters is the perfect environment for harmful bacteria to grow. Try to limit your roe's air exposure as much as possible, keep the package sealed to retain flavour once opened.

. Avoid Freezing:
Freezing may compromise the delicate texture.

• Contains: Fish (Cod Roe) (This is essential because cod roe is derived from fish, a known allergen.)

 Shipping Policy

At Lee Soon Marine Sdn Bhd, we are committed to delivering your products in the best condition, on time, every time. Below you will find detailed information regarding our shipping practices and policies.

Shipping Options

• We offer several shipping methods to accommodate your needs:
• City-Fresh (Ambient): Recommended for products that are stable at room temperature.
• City-Chilled (0°C to 5°C): Ideal for products that require a cool environment.
• City-Frozen (-18°C to -10°C): Best for products that must remain frozen.

Shipping Charges

Shipping fees vary based on the weight of your order and the shipping method selected:

Interstate (within Peninsular Malaysia)
• Up to 5kg: RM25.00 (Ambient), RM35.00 (Chilled), RM35.00 (Frozen)
• Up to 10kg: RM30.00 (Ambient), RM40.00 (Chilled), RM40.00 (Frozen)
• Up to 20kg: RM35.00 (Ambient), RM50.00 (Chilled), RM50.00 (Frozen)

East Malaysia
• Up to 10kg: RM160.00 (Ambient)
• Up to 20kg: RM200.00 (Frozen)

 

Service Delivery Timeline Guarantee (SDTG)

We guarantee the following delivery timelines from the date of pickup:

• Within Klang Valley: Next working day for all service types.

• Interstate within Peninsular Malaysia: 1-3 working days depending on service type.

• Peninsular Malaysia to East Malaysia: 3 working days for Ambient; 8-10 working days for Frozen.

Liability and Compensation

Compensation for Delays:

• Late by 1 Day from SDTG: Max RM100.00 per consignment.

• Late by 2 Days and above from SDTG: Max RM150.00 per consignment.

 

Compensation for Loss/Damage:

• Max RM200.00 per consignment or the value of the consignment, whichever is lower.

Claim Compensation Criteria

Claims must be reported and substantiated as per our guidelines:

• Claim for Delay/Damage/Loss: Must be reported within 3 hours from the time of delivery.

• Supporting Documents Required: Invoice and packing list must be attached to the claim.

Uncontrollable Factors

We are not liable for delays or failures in performance resulting from acts beyond our control. These include, but are not limited to, acts of nature, governmental actions, fires, floods, epidemics, wars, terrorist acts, riots, strikes, and other major force majeure events.

Extended Liability Coverage

For an additional fee of 10% of your invoice value, our Celsius Guard offers extended liability coverage, ensuring 100% compensation of your parcel’s value in case of any loss or damage.

 

Contact Us

For any inquiries or further details about our shipping practices, please contact us at:

• Email: leesoonmarine@gmail.com

Thank you for choosing Lee Soon Marine Sdn Bhd for your needs. We look forward to serving you with reliability and professionalism.